Welcome to training – a very important part of the induction process for our new Hire A Hubby Franchisees. This training is centred on our Forming Good Habits Program and is designed to get our new Franchisees up and running in their new business, as quickly as possible.
This course is constantly reviewed and improved based on feedback from trainees and Field Managers.
All training is conducted at our National Training Centre in Brisbane by our industry qualified and experienced professional Training Manager who has experience in running a successful Hire A Hubby franchise.
The course covers the following topics:
Hire A Hubby takes pride in the levels of customer service provided by our franchisee network. It is one of the keys to our collective success, since this is largely what sets us apart from other service providers. In this part of the Forming Good Habits Program we go through the 6 Keys to Excellent Service Delivery.
One of the most important things about running a business is knowing where you want to be and planning how to get there. In this session we provide the tools and techniques to start the business planning process and cover the fundamental skills required to run a business.
MARKETING & WORK GENERATION
Our Marketing Team are constantly developing and reviewing strategies to assist in the creation of work opportunities. We present some of these ideas during the training program and get you started with the creation of your first media release.
Getting the quote right is one of the keys to success. You will practice creating quotes for a wide range of realistic situations. We review these and discover many of the traps that can cause problems for the inexperienced operator.
You will learn how to use our custom built system software to produce quotes and invoices and email these directly to your clients. The system CRM capabilities will allow you to follow up and manage this important part of your business.
WORK HEALTH & SAFETY (WHS)
Hire A Hubby has carefully positioned itself as a Corporate entity that is compliant with WHS provisions, and capable of taking advantage of the enormous corporate / commercial market for the provision of maintenance services. Our Forming Good Habits Program focuses on the WHS matters that are part of the day to day operations of a typical Franchisee and highlights some of the risks and hazards they can confront. This is particularly valuable to people that have been off the tools for quite some time.
From working with power tools in an environment where there are children and pets running around, to undertaking risk assessments when entering one of our commercial clients or major shopping centres, the Hire A Hubby WHS system will make sure you are ready to start work safely.
You will have the opportunity to demonstrate and practice your handyman skills under guidance in our well-equipped training workshop. Here you will have the opportunity to practice implementing the practical aspect of some of your prepared quotes.
POST TRAINING COURSE
The Forming Good Habits Program is then extended into the field by our Operations staff as they monitor and guide your performance.